We hope that you are happy with your item. If for any reason you are not fully satisfied, you can return any purchases within 30 days. All products must be returned in their original condition, without having been used, washed or altered.
HOW TO RETURN
If you wish to return your product(s) to NOUI NOUI you have to return it on your own costs.
We recommend to save the box, in which you received the item, until you are sure if you want to keep it. Then simply re-use the box for return.
Pack the item(s) together with a copy of the order confirmation and return it to:
NOUI NOUI / Hansen
As soon as the package has arrived, you will receive a confirmation.
All confirmed returns will be refunded to the original cardholder or account holder immediately in the same currency as the purchase.
We gladly exchange your product for free. However, this only applies to products within the same product category which has the same order amount (e.g. a mat can be exchanged for free to another mat design).
If you wish to exchange items in an already placed or delivered order, we kindly ask to return the item and place a new order with the correct item(s). In the event of questions or assistance please contact us.
HOW TO EXCHANGE
STEP 1: Write us an email at: and notify us which product you wish to exchange and which new product you wish to receive. NOUI NOUI will provide you with a return label for your exchange item(s), which is paid by NOUI NOUI.
STEP 2: Print out the return label and place it on the package.
STEP 3: Deliver the package in a DHL branch.
STEP 4: As soon as the package has arrived, you will receive a confirmation and we will send you your new product.
As soon as we have received your return package we will process your refund. Please notice that only products that are returned in their original condition, without having been used, washed or altered are being refunded.
We deliver everywhere in Europe and strive to process your order the same day.
If you are interested in our products and live outside Europe please get in contact with us to find a solution.
Germany: 2-5 working days
Europe: 3-5 working days
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted it is picked, packed, and dispatched.
The shipping cost will be added in the checkout and the amount depends on your shipping destination.