Terms & Conditions

General Terms and Conditions (Online Shop)

General Terms & Conditions apply to all orders you place at the online shop of www.nouinoui.com

In case alternative written agreements do not exsist in the following, conditions apply between NOUI NOUI and the buyer. 

This website is operated by NOUI NOUI . Throughout the site, the terms "we", "us" and "our" refer to NOUI NOUI. Offers on this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our "Service" and agree to be bound by the following "Terms & Conditions", including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms & Conditions are considered an offer, acceptance is expressly limited to these Terms & Conditions. Any new features or tools which are added to the current shop shall also be subject to the Terms & Conditions. You can review the most current version of the Terms & Conditionsat any time on this page. We reserve the right to update, change or replace any part of these TTerms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 


Shipping Information

Your package will be shipped with DHL. Unless otherwise agreed, the delivery of goods from our warehouse  will be shipped to the address specified by you. We deliver worldwide and strive to process your order the same day.


Expected delivery time

Germany: 1-3 working days
Europe: 3-5 working days

If you have paid for a product without receiving it, we kindly ask you to contact us, so we can trace the package at DHL and check for possible errors.


Placing an Order

The only way to place an order at NOUI NOUI is via our website. All our prices include VAT and other taxes. The product prices exclude shipping costs. The goods remain our property until full payment of the purchase price.


On receipt of your order we will send you an e-mail confirming receipt of your order and stating the details of your order (order confirmation). Please note that our order confirmation does not constitute a declaration of acceptance of your contractual offer but serves for information purposes only.


A purchase contract between you and nouinoui.com will become effective only after we have accepted the offer by dispatching the goods ordered. If payment in advance was chosen as payment option, the goods will be dispatched only after the full amount has been credited to our account.


NOUI NOUI has the right to refuse any offer without stating a reason, especially if there are legitimate grounds to suspect that the goods purchased via the internet are intended to be resold on a commercial basis.


Modifications to Our Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Terms & Conditions (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of Terms & Conditions.


Return & Refund Rights
All of the items featured on nouinoui.com can be returned to NOUI NOUI within 30 days of receipt. The voluntary right of return only applies to non-faulty items that are in their original condition with all tags attached.




If you wish to return your product(s) to NOUI NOUI you have to return it on your own costs. 

We recommend to save the box, in which you received the item, until you are sure if you want to keep it. Then simply re-use the box for return. 

Pack the item(s) together with a copy of the order confirmation and return it to:

Maulbeerstraße 9
15834 Rangsdorf

As soon as the package has arrived, you will receive a confirmation.

All confirmed returns will be refunded to the original cardholder or account holder immediately in the same currency as the purchase.


For deliveries to Switzerland, the purchase contract is concluded between the buyer and MeinEinkauf AG, St. Gallen (CHE-331.561.017 MWST). MeinEinkauf AG also handles customs clearance, invoicing, and delivery in Switzerland. This service is included in the purchase price and any shipping costs that may be charged. To ensure smooth delivery to Switzerland, we inform you, for the sake of transparency, that MeinEinkauf GmbH in DE-Konstanz (DE285677365) is also involved in the supply chain. This does not incur any additional costs for the buyer.



We gladly exchange your product for free. However, this only applies to products within the same product category which has the same order amount (e.g. a mat can be exchanged for free to another mat design).

If you wish to exchange items in an already placed or delivered order, we kindly ask to return the item and place a new order with the correct item(s). In the event of questions or assistance please contact us.



STEP 1: Write us an email at: hello@nouinoui.com and notify us which product you wish to exchange and which new product you wish to receive. NOUI NOUI will provide you with a return label for your exchange item(s), which is paid by NOUI NOUI. 

STEP 2: Print out the return label and place it on the package.   

STEP 3: Deliver the package in a DHL branch.

STEP 4: As soon as the package has arrived, you will receive a confirmation and we will send you your new product. 

Payment Options

At www.nouinoui.com we offer you the following payment options: VISA, Maestro, Mastercard, Paypal, Sofort, IDEAL.


Complaints, Inquiries

For any complaints or inquiries about your order please contact: Email: hello@nouinoui.com


Cancellation Policy

You may repeal your contract of purchase within 14 days without having to state reasons.

The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession.


To administer your right to cancel your order, you have to inform us via email at: hello@nouinoui.com by sending us an explicit declaration stating that you are repealing your contract of purchase. You bear the immediate costs of returning the goods, which has to be send to: NOUI NOUI, c/o Hansen, Mainzer Strasse 8, 80804 Munich, Germany.


In order to maintain the cancellation period, it is sufficient for you to send the notification of your withdrawal before the expiry of the withdrawal period.


Reasons to Terminate the Cancellation Policy

The cancellation policy is only in place if the product bought hasn't been customised or altered. Personalisation of garments renders the cancellation policy inactive. 


Consequences of the cancellation

If you withdraw from this contract, we shall reimburse you for any payments we have received from you without delay and at the latest within fourteen days from the date on which we received notice of your cancellation of this agreement. For this repayment, we will use the same means of payment as you used in the original transaction, unless expressly agreed otherwise with you. You woll not be charged repayment fees.


We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.


You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.


You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.


Transport Damages

If goods are delivered with obvious damage in transit, please complain such errors immediately to the deliverer and please contact us as soon as possible.


The failure to file a complaint or contact has no consequences for your statutory warranty rights. However, they help us assert our own claims against the carrier or transport insurance.



Claims based on defects in the delivered goods shall be governed by the applicable legal provisions, to the exception that any claims for damages relating to defects shall be subject exclusively to section "Liability" below.



Unlimited liability: We are fully liable for intent and gross negligence as well as in accordance with the Product Liability Act. For slight negligence we are liable for damages resulting from injury to life, limb and health of persons.

For the rest, the following limited liability applies: In the event of slight negligence, we shall only be liable in the event of a breach of a material contractual obligation, the fulfillment of which enables the proper execution of the contract in the first place and on which you can regularly rely (cardinal duty). The liability for slight negligence is limited in amount to the damage foreseeable at the time of the conclusion of the contract, the occurrence of which is typically to be expected. This limitation of liability also applies in favor of our vicarious agents.


Final Provisions, Governing law

Should one or more provisions of these Terms & Conditions be or become ineffective, this shall not affect the validity of the remaining provisions otherwise.

Exclusively German law is applicable to contracts between us and you excluding the provisions of the United Nations Convention on Contracts for the International Sales of Goods (CISG, "UN Sales Convention").

If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from or in connection with contracts between us and you is Munich, Germany.